Unable to upload contacts into Marketing Campaigns

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 11, 00:09 PDT
Resolved - Our engineers have monitored the fix and they confirmed that the issue with marketing campaigns contacts upload delays has been resolved. All services are now operating normally.

Aug 10, 19:00 PDT
Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.

Aug 10, 16:43 PDT
Monitoring - We are continuing to monitor the results of the fix.

Aug 10, 16:35 PDT
Update - Our engineers have implemented a fix and are monitoring system performance. Customers may start noting contacts uploaded during the outage begin to process. Contact uploading delays should begin to subside. We will provide another update in 1 hour or as soon as more information becomes available.

Aug 10, 16:10 PDT
Update - Our engineers are continuing to work on a fix for this issue.

Aug 10, 15:15 PDT
Identified - Our engineers have identified the issue and are working toward a fix. Customers may still experience delays when uploading contacts at this time. We will provide another update in 1 hour or as soon as more information becomes available.

Aug 10, 14:38 PDT
Investigating - Starting around 2:10PM PT on August 10th, our engineers began investigating an issue with Marketing Campaigns. Users may experience delays uploading contacts via CSV, manual add, and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.