Unexpected deletion of Legacy Contacts due to accounts being prematurely billing terminated.

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 2, 18:38 PST
Resolved - Between 14:00 PST November 29th, 2021 and 16:00 PST November 30th, 2021, our engineers identified a subset of Legacy Marketing Campaigns customers whose contacts were deleted when their accounts were prematurely billing terminated as a result of the Billing Incident that occurred on November 29, 2021.

At this point, Legacy Contacts have been successfully restored for all affected customers.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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