[VA1/OR1/SYD1/SGP1][Managed Kubernetes Service] – Deletion/Reset feature

OVH Cloud Original incident notification from OVH Data Center

Affected Service: [VA1/OR1/SYD1/SGP1][Managed Kubernetes Service] - Deletion/Reset feature

Aug 4, 12:51 UTC
Resolved - Start Time : 03/08/2023 12:30 UTC
End Time : 04/08/2023 12:20 UTC
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.

Aug 4, 10:28 UTC
Update - Our team is still working on this issue, a fix will be implemented today.
A new update will be released after the fix.

Aug 3, 18:07 UTC
Identified - Start time : 03/08/2023 12:30 UTC
Service impact : Customers cannot fully delete/reset their clusters.
Service will stay marked in error state until manual intervention.
Load balancer resources are not properly deleted.
Volumes and nodes are still properly deleted.
Root cause : Software issue
Ongoing actions : Our teams are currently working on a fix to solve the problem

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