Multiple ePAG TLD connections timing out

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Multiple ePAG TLD connections timing out

Mar 27, 12:30 UTC
Resolved - We are very sorry for the disruption. Everything is now back to normal. Thank you for your patience.

Incident Start Time: 03-27-2021 05:00:00 UTC
Incident End Time: 03-27-2021 12:06:00 UTC

Total Duration: 7 hours 6 minutes

Mar 27, 11:18 UTC
Update - Our efforts to isolate the problem are ongoing. Your patience is greatly appreciated.

Mar 27, 08:45 UTC
Update - We are continuing to investigate this issue.

Mar 27, 08:14 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, (EPAG, RAs, OpenSRS). Multiple EPAG ccTLD connections are timing out for at least the OpenSRS registrar. This is believed to be between Epag and the registries, so it may be impacting Epag directly as well. It is unknown how many TLD connections are down. This issue would have started at the end of the maintenance. Multiple teams are currently engaged to investigate the issue.
We appreciate your patience and will update you when we have more information.

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